FAQ
Q. Where is Clover Fields located?
A. Factory, showroom, gift shop and warehouses are located at 26 Peachtree Rd, Penrith, NSW 2750, Australia. Phone 02 47321644.Q. Is there a minimum order?
A. NO you can order 100 boxes or one carton quantity, its all up to you. But be aware that it is more cost effective to spread freight costs over larger quantities.Q. Is GST included in the price?
A. Yes all prices listed include GST.Q. Is Freight included in the price?
A. Freight is NOT included in the price. Freight is calculated on the size & weight of an order and the delivery location. We can on request provide a quote.Q. Can you send our order by post?
A. The majority of our retail orders are shipped with Australia Post. The majority of our wholesale orders are shipped via courier However, we take the time with all orders, to determine the most cost effective method of shipping.Q. Can I pay COD?
A. NO all proforma orders must be paid for before they leave our premises.Q. Can I get samples?
A. On request but charges may apply. For contract manufacture you will need to discuss with your contact here at Clover Fields.Q. How long does it take to get my order?
A. Usually under a week depending on where you are and what company your order is shipped with.Q. Can I get natures gifts soaps in mixed cartons?
A. No, we do not sell these soaps assorted.Q. Do the Natures Gifts soaps contain SLES?
A. Absolutely not. Some companies do put foam boosters in soap bars. We don't need to. Our soap is creamy and lathers beautifully.Q. Are Clover Fields products eco-sustainable?
A. Yes. The Palm Oil and Palm Kernel Oil soap base are from managed plantations. Rainforests were not cleared to make way for these plantations. Palm Oil production has the smallest carbon footprint of all of the saponifiable oils. We use fully certified, eco-sustainable palm oil in the production of our Natures Gifts soap bars, however if you are still looking for something palm oil free; we also manufacture beautiful soaps that are made with a Coconut base. Ask us and we'll point you in the right direction.Q. Does Clover Fields test their products on animals?
A. No, we do not test on animals.Q. What are the soaps made of?
A. Our soaps are made from a base of palm oil, palm kernel oil, vegetable glycerine, natural sea salt (sodium chloride), essential oils, botanical extracts, fragrance and cosmetic grade pigments. The extracts, oils, colours, essential oils and fragrances used meet the highest international standards. The pigments used (CI Yellow 15985, 19140 & 77492, CI Red 73360, 14700 & 17200, CI Blue 77007, 42090 and White 77891) are all EU and Japan approved, which are the highest world standards. Where possible all raw materials used are Australian sourced.Q. Which soaps contain only pure essential oils?
A. Goatsmilk 250 gram soap, Sandalwood & Cedar, Mandarin, Vanilla Bean, Lemon & Cucumber, Tasmanian Lavender and Sorbolene & Glycerine all contain essential oils only. Rose Petal & Glycerine, Loofah Scrub, Grapefruit & Linden all contain essential oils combined with fragrance. All our fragrances are cosmetic grade and meet stringent world standards.Q. Which Natures Gifts soaps are recommended for sensitive skin?
A. All should be OK. However any soap or toiletry product should firstly be spot tested on the skin before allover use. The ones we recommend to start with are Sorbolene & Glycerine in our Natures Gift Range. Then try our Goatsmilk 250g Soap.Q. Why do some soap fade?
A. We use no artificial colour stabilisers or preservatives in our soap. Natural soaps which contain natural extracts and oils may discolour when exposed to strong lights and upon ageing. This is a natural process and in no way will affect the quality of the soap bar.Q. What is your refund policy?
A. Refunds will not be issued due to change of mind. If you encounter an issue with your order we must be notified within 72 hours of receipt to be able to issue a replacement or refund. Due to the nature of these products, we cannot accept returns for used products as this is a hygiene issue. Should you encounter any problem with the product when using, please do get in touch with us as we may be able to give you some advice - please make sure you patch test the product before applying generally to ensure you do not have a reaction, as even natural products can cause reactions in some skin types. If the bar is not to your preference or smells to strong, this unfortunately is not a refund we can accomodate however. In this instance we ask that you give the product to a friend or donate to a charity.
